We Don’t Just Care About Tech - We Care About You

At Xtrec, we started with a simple goal: make it easier to find great tech that’s better for the planet. But as the store takes shape, I keep coming back to something just as important - the people behind the screens.

Because when you’re buying something online, especially tech, it’s not just about the specs. It’s about feeling confident that someone’s got your back if you have a question, a concern, or even just a moment of doubt before you click "buy."

So here's what you can expect from us:

📞 Speak to Someone — 8am to 8pm, Every Day

We know tech questions don’t always wait until Monday. That’s why we offer phone support from 8am to 8pm, seven days a week. If you need help, guidance, or just a little reassurance before making a decision, we’re here.

📧 Email? We’ve Got That Too

Prefer to write in? No problem. Drop us an email and we’ll get back to you within 24 hours, usually much faster. We know how frustrating it is to wait days for a reply, so we don’t do that here.

👂 You’re Not Just an Order Number

When you shop at XTREC, you’re not just buying a device — you’re supporting a small, independent business that truly wants to do things better. That includes treating every customer with care, honesty, and respect.

Whether you're buying your first refurbished laptop or just browsing for now, I want you to feel welcome here.

If you ever need help, I hope you’ll reach out. And if something goes wrong, we’ll do everything we can to make it right.

Thanks for being here.

- The Xtrec Team