FAQs

📦 Do you deliver across the UK?

Yes, we deliver to all UK addresses. Standard delivery takes 3–5 working days from dispatch.

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🌍 Do you ship internationally?

At the moment, we only ship within the UK. However, we're working on expanding to other countries in the near future. If you're based outside the UK and interested in our products, feel free to reach out. We’d love to hear from you.

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🕒 When will my order be dispatched?

Orders are usually processed within 1–2 business days. Once dispatched, you'll receive a confirmation email with tracking details.

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🔄 What is your return policy?

Please visit our Returns Policy.

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💚 What is the XTREC Green Score™?

Each product on our store is given a Green Score based on factors like energy efficiency, age, and sustainability certifications. This helps you make informed, planet-friendly choices.

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📬 Can I request a product that’s not listed?

Absolutely! If you're looking for something specific, please email us at admin@xtrec.co.uk with the product name, quantity, and your delivery postcode. We’ll do our best to source it for you.

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📞 How can I contact you?

You can reach us at admin@xtrec.co.uk on our website. We typically reply within 8am - 8pm UK time, 7 days a week.